After hearing feedback from various customers, Apple has finally decided to revert by apologizing to all its customers for the inconvenience and misappropriation and also for letting them down by providing poor services. Calfornia based tech company also announced a $50 (₹3150) reduction in the cost of iPhone battery replacements, which comes down from $79 (₹4977) to $29 (₹1827) and an iOS software update provides updates on iPhone battery health in the coming year. The tech-company also stated the problem by quoting that the aging lithium batteries delivered power unevenly, which could cause iPhones to shut down unexpectedly and endangering the delicate circuits inside.

Apple gave an official statement on the website by mentioning “We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue so we would like to clarify and let you know about some changes we’re making. First and foremost, we have never – and would never – do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”

This problem with existing iPhones was recently highlighted by Reddit users, who came to know that when they replaced the batteries in their devices, they returned to normal performance and that’s because of the performance of the batteries used by the customers. It depends on the user capacity of the customer and time span of that product has nothing to do with it.

The American tech company quoted that it intentionally slowed the performance of the older iPhones because, when their batteries wear to a certain level, they can no longer sustain the required current demanded by the phones’ processors and when the processor of the device demands more current than the battery can supply, the phone abruptly shuts down to protect its internal components, as was the case with the iPhone 6S, for which Apple was forced to replace batteries.

 

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Posted by TECHITIMES

Our team covers news and updates related to Technology, Gaming and Hacking.

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